Hi user_4k5cp1, thanks for reaching out here on the community forums! When an Xfinity gateway is first activated, a personalized password must be created, and this may be why the password listed on the bottom of the gateway is not working. Have you already completed the activation process?
EG
Expert
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122.4K Messages
24 days ago
If you are using a Comcast-rented gateway device, see these links;
https://www.xfinity.com/support/articles/view-change-wifi-password
https://www.xfinity.com/support/articles/wifi-change-admin-tool
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XfinitySean
Official Employee
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1.1K Messages
22 days ago
Hi user_4k5cp1, thanks for reaching out here on the community forums! When an Xfinity gateway is first activated, a personalized password must be created, and this may be why the password listed on the bottom of the gateway is not working. Have you already completed the activation process?
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