Visitor
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4 Messages
Parental controls/time limits not working
Using the parental control options in the xFi. Have created a profile for my children and attached their devices to the profile. They have active time limits and downtime set. These are consistently failing- and these restrictions are not being enforced. Just today my son was 1.5 hours over his active time limit (and yes I have the option turned on for the devices to pause for the day when the limit is reached.) How do I fix this? Any help is greatly appreciated in advance.
CCYvonne
Contributor
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340 Messages
2 years ago
Hello @jesinjax I have a helpful link https://www.xfinity.com/support/articles/xfinity-xfi-manage-profiles that provides step by step information for setting up parental controls. If you are still experiencing trouble with the time limits please send over a DM with your full name and address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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