U

Wednesday, February 19th, 2025 9:01 PM

Parental Controls Not Working

Hi, I have tried to log into the Gateway via the admin function in my browser.  I added various versions of the Snapchat and TikTok websites to the parental control option, kept them on "always," and have all devices set to NOT trusted.  I followed these directions from the Xfinity website.  This function does NOT seem to be actually blocking the websites I have listed.  Please help!

Official Employee

 • 

1.2K Messages

2 months ago

 

user_454yu6 Thanks for posting on our Forums. I'm sorry to hear that you're having trouble with the parental controls. Just to verify, are these the steps you've already taken? Parental Controls for the Internet

 

forum icon

New to the Community?

Start Here