New Poster
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4 Messages
Parental Controls not blocking anything
My Xfi parental controls were working fine for a long time. Since last fall they are not blocking ANY content. I have factory reset the modem multiple times but we are still able to access any site, including pornography. I am currently blocking websites/keywords through the router controls but I can only block so much.
Does anyone have a fix or know if replacing the modem would solve the problem?
Andyr1
Gold Problem Solver
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8K Messages
4 years ago
I'm not sure how it can block anything if most sites use HTTPS these days. This is an encrypted connection. Further, some browsers support DoH (DNS over HTTPS) which can bypass Comcast DNS, and the DNS cache in the gateway.
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user_RobertB
Contributor
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350 Messages
4 years ago
@Dusten528
Hi there! I'd be glad to ensure that this gets looked into further, and get your Xfi controls set up correctly. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"
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