1 Message

Wednesday, March 26th, 2025

Closed

Parental Controls Don’t Work

I've enabled parental controls through the app and blocked youtube as both a url and a keyword via 10.0.0.1 (over 24 hours ago) and yet the kids are still able to access youtube.com on their laptops. Can we fix this?

P.s. Selecting tags here crashes the page. Might want to fix that too.

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Official Employee

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2.4K Messages

5 months ago

Hi user_4cao91, thank you for visiting our community here on the Forum. I know how important those parental control features are, so let's work together on this. To confirm, are you following the same steps listed in this 'Walkthrough'?

 

Visitor

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1 Message

11 days ago

Parental control on the Xfinity router is extremely buggy. There are already several posts about the problem. Sometimes the router would block sites for even white listed devices while other times it would not block sites for any device. It is a software issue as I've seen this problem on two routers including one of the latest hardware.

Expert

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112.8K Messages

11 days ago

@giantwings 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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