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user_y5lvdx
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3 Messages

10/03/2026 1:44 AM

Pairing printer

Can’t pair my canon mg5220 printer. Just received my new xb10 router. My network shows up on tje wireless lan list bit wont connect. There was a suggestion to change setting from wpa3 to wpa 2 nit went to the xfinity app and wpa3 is the only option. Looking for a wps button on the router but it only has a reset button. Troed manually entering my network that didnt work either. Cant figure out how to connect to the network

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1 hour ago

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EG

Expert

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122.7K Messages

28 days ago

@user_y5lvdx 

AFAIK, the single reset button is a dual-purpose button. Depending on how long it is held in, it can be either a WPS button or a factory reset button. Short pushes (2-3 seconds) result in the WPS function. Longer presses (15-20 seconds) result in a hard reset to factory defaults.

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XfinityJohnG

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3.3K Messages

27 days ago

Thank you for reaching out here about that issue pairing your device. Did the advice from @EG work for you?

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user_y5lvdx

Visitor

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3 Messages

No. I tried holding the reset button for 10-15 seconds and it did go into reset. I then tried holding it for 2-3 seconds multiple times and it didn’t connect. The printer is about 20 years old and supports wpa/2. My new router has wpa/3 and no way to change setting to wpa/2. I think my printer has just aged out, become incompatible with new network systems and need to buy a new one. 

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26 days ago

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XfinityKei

Official Employee

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2.9K Messages

@user_y5lvdx I have a link to share that walks you through connecting a wireless printer to your network. 

https://www.xfinity.com/support/articles/connect-wireless-devices-third-party-router 

Twenty years is a long time for your printer. Do you see any error messages when you try to connect?

(edited)

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26 days ago

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user_y5lvdx

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No, I just tried wps and manual set up multiple times and I get the same message…cant connect to access point. It sees my network but just wont connect. 

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26 days ago

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XfinityKei

Official Employee

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2.9K Messages

@user_y5lvdx  Thanks for sharing the error message.

Are other devices connected or having an issue?

Have you tried restarting your modem as well?

Do you have the ability to use a wired connection such as a Ethernet cord or USB to set up your printer?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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26 days ago

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user_tvx5ns

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5 hours ago

I'm having the same problem and can't print. My canon MX922 wireless printer worked well until I received the XB10 gateway.

None of the solutions address that printers that use WPA2 cannot connect to the XB10.

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EG

Expert

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122.7K Messages

1 hour ago

@user_tvx5ns 

Not sure this will work. YMMV. Try going into the Xfinity App, click on "Connect", then click on "Your Network", then the "View or Edit WiFi Settings". Change the security settings to WPA2.


https://www.xfinity.com/support/articles/xfi-advanced-settings   Good luck !

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