Pairing printer

Can’t pair my canon mg5220 printer. Just received my new xb10 router. My network shows up on tje wireless lan list bit wont connect. There was a suggestion to change setting from wpa3 to wpa 2 nit went to the xfinity app and wpa3 is the only option. Looking for a wps button on the router but it only has a reset button. Troed manually entering my network that didnt work either. Cant figure out how to connect to the network

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EG

Expert

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122.6K Messages

28 days ago

@user_y5lvdx

AFAIK, the single reset button is a dual-purpose button. Depending on how long it is held in, it can be either a WPS button or a factory reset button. Short pushes (2-3 seconds) result in the WPS function. Longer presses (15-20 seconds) result in a hard reset to factory defaults.

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XfinityJohnG

Official Employee

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3.3K Messages

27 days ago

Thank you for reaching out here about that issue pairing your device. Did the advice from @EG work for you?

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user_y5lvdx

Visitor

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3 Messages

No. I tried holding the reset button for 10-15 seconds and it did go into reset. I then tried holding it for 2-3 seconds multiple times and it didn’t connect. The printer is about 20 years old and supports wpa/2. My new router has wpa/3 and no way to change setting to wpa/2. I think my printer has just aged out, become incompatible with new network systems and need to buy a new one.

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26 days ago

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XfinityKei

Official Employee

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2.9K Messages

@user_y5lvdx I have a link to share that walks you through connecting a wireless printer to your network.

https://www.xfinity.com/support/articles/connect-wireless-devices-third-party-router

Twenty years is a long time for your printer. Do you see any error messages when you try to connect?

(edited)

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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user_y5lvdx

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3 Messages

No, I just tried wps and manual set up multiple times and I get the same message…cant connect to access point. It sees my network but just wont connect.

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26 days ago

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XfinityKei

Official Employee

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2.9K Messages

@user_y5lvdx Thanks for sharing the error message.

Are other devices connected or having an issue?

Have you tried restarting your modem as well?

Do you have the ability to use a wired connection such as a Ethernet cord or USB to set up your printer?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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26 days ago

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user_tvx5ns

Visitor

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1 Message

3 hours ago

I'm having the same problem and can't print. My canon MX922 wireless printer worked well until I received the XB10 gateway.

None of the solutions address that printers that use WPA2 cannot connect to the XB10.

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Your Home Network

user_y5lvdx

Pairing printer

EG

XfinityJohnG

user_y5lvdx

XfinityKei

user_y5lvdx

XfinityKei

user_tvx5ns

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