Visitor
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1 Message
Packet loss/connection drops
For the past month or so, my location has been getting interrupted service very frequently. Four days ago, we had a technician come over to take a look at the signal. Previously, before he came we were getting about 400 mbps download even though it had stability problems. After he checked the signal, we have the same stability issues, but now our download speeds are being throttled to 18-30 mbps. He said he put in a ticket for a maintenance line truck to service the lines, but the xfinity agents on the app that I try to talk to can't seem to tell me the status of that when I ask them about it. Have another technician coming in tomorrow to hopefully get things resolved, but I would like to escalate these issues if they cannot help.
XfinityRoberto
Official Employee
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2.5K Messages
2 hours ago
Hi there and welcome to Comcast @ryfortu. I am sorry to hear that you are having troubles with your Internet speeds. You are in the right place and we are happy to take a look at your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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