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Thursday, June 13th, 2024 2:43 PM

Closed

Packet Loss

I am consistently getting packet loss in various games i play.  It is making them unplayable.  Here's my trace route associated with one of Escape from Tarkov servers

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  178 |  178 |    0 |    0 |    0 |    0 |
|                             10.22.113.2 -    5 |  151 |  144 |   13 |   23 |   66 |   25 |
|po-318-327-rur201.homewood.il.chicago.comcast.net -    6 |  147 |  139 |   13 |   23 |   63 |   29 |
|po-2-rur202.homewood.il.chicago.comcast.net -    4 |  155 |  149 |   13 |   20 |   63 |   14 |
|po-200-xar02.homewood.il.chicago.comcast.net -    6 |  147 |  139 |   14 |   23 |   63 |   29 |
|be-308-arsc1.area4.il.chicago.comcast.net -   90 |   39 |    4 |    0 |   32 |   43 |   41 |
|be-501-ar01.area4.il.chicago.comcast.net -    4 |  155 |  149 |   15 |   25 |  105 |   27 |
|be-32221-cs22.350ecermak.il.ibone.comcast.net -   88 |   39 |    5 |    0 |   20 |   22 |   20 |
|be-2211-pe11.350ecermak.il.ibone.comcast.net -    5 |  151 |  144 |   15 |   25 |   68 |   27 |
|                          50.248.116.166 -    4 |  155 |  149 |   15 |   26 |   90 |   27 |
|   be2766.ccr42.ord01.atlas.cogentco.com -    5 |  151 |  144 |   15 |   26 |   75 |   16 |
|   be2718.ccr22.cle04.atlas.cogentco.com -    5 |  151 |  144 |   22 |   30 |   90 |   23 |
|   be2994.ccr32.yyz02.atlas.cogentco.com -    6 |  147 |  139 |   29 |   38 |   78 |   44 |
|   be3260.ccr22.ymq01.atlas.cogentco.com -    6 |  147 |  139 |   41 |   50 |   88 |   44 |
|   be2090.rcr21.ymq02.atlas.cogentco.com -    6 |  148 |  140 |   41 |   46 |   79 |   45 |
|                            38.122.43.50 -    7 |  143 |  134 |   41 |   50 |  109 |   43 |
|                           199.229.249.3 -    7 |  143 |  134 |   41 |   50 |   90 |   43 |
|                           172.98.82.131 -    7 |  143 |  134 |   40 |   49 |   90 |   43 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Constantly getting around 90% packet loss on:

be-32221-cs22.350ecermak.il.ibone.comcast.net

be-308-arsc1.area4.il.chicago.comcast.net

This is unacceptable.  Please advise on how to fix or please take actions on your end to address this issue

Contributor

 • 

51 Messages

9 months ago

I have the same issue

be-32221-cs22.350ecermak.il.ibone.comcast.net constantly at 80-90% packet loss

Official Employee

 • 

1.5K Messages

9 months ago

Hello @user_rnqi3u, thank you for taking the time to reach out on social media.  I understand your concern with the packet loss, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

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