11 Messages

Wednesday, December 31st, 2025 7:18 AM

Packet loss yet again after storm outage

Recently, we had a huge storm here in Northern California that affected service connections, during which there was an outage. The outage was fixed, but now I am back to square 1 again with the intermittent packet loss based on one of the nodes along Comcast's path. I also noticed my modem is having packet loss issues as well after the latest outage/fix, so not to beat a dead horse, but when is this issue going to be resolved fully? I have been dealing with this collectively for over 2 years now and have had 3-4 technician visits, all verifying that it is definitely not an issue within my home nor my devices/equipment outside of the provided Comcast modem.

Attached is a traceroute to show the current status I am experiencing.

Frankly, at this point, since the issue is continuously ongoing, I think it might be time for me to consider other options as far as ISPs go, because there has never been a full 100% fix for my issue. I am hoping this can get resolved so I do not have to resort to those measures. I will be starting to work from home more, which will require me to have a very stable and solid connection for the work I am about to begin doing. Please look into this issue and help me get a resolution before it becomes a problem affecting my ability to perform work efficiently.

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Official Employee

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2.8K Messages

21 hours ago

 

jarrod_l Thank you for reaching out, and providing details of your concern for the Community! We can take a closer look for you, and see how everything looks in and around your location. Please send us a direct message. 
 
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Expert

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115.2K Messages

7 hours ago

@jarrod_l @XfinityMartyR 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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