Visitor
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1 Message
Packet loss while gaming
Experiencing heavy packet loss every 2 to 4 minutes while gaming online. Started about a week or two ago and happens when I’m playing on either my PS5 or PC. Tried restarting my router and using an Ethernet cable for direct connection but nothing seems to be working.
XfinityJon
Official Employee
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795 Messages
18 hours ago
Good afternoon user_m40umj. I will be happy to assist you with your internet issues. I do see you have sent us a direct message as well, I will proceed there.
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EG
Expert
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114.6K Messages
2 hours ago
@user_m40umj @XfinityJon
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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