Visitor
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1 Message
Packet Loss while gaming
I was wondering how to get in contact with Xfinity to have my pathway changed as the route it takes hits 6 connections that have 100% packet loss.
Visitor
•
1 Message
I was wondering how to get in contact with Xfinity to have my pathway changed as the route it takes hits 6 connections that have 100% packet loss.
XfinityRay
Official Employee
•
2.7K Messages
10 hours ago
Hi there, @Pageton86! Thank you for reaching out about the packet loss you are seeing. We are happy to further help. I see that you sent through a direct message and included a traceroute so we will continue with you there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Please keep that in mind for the future.
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