Packet Loss while gaming

Hi there, @Pageton86! Thank you for reaching out about the packet loss you are seeing. We are happy to further help. I see that you sent through a direct message and included a traceroute so we will continue with you there. 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Please keep that in mind for the future.

@Pageton86 @XfinityRay 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

@EG 

Here is an update for what has happened so far, I play a game, World of Tanks. They have 1 North American server. Off and on when playing i will start getting Huge Packet loss, spiking ping and making game play uncontrollable. I reached out to the game support and ran there test for my connection. I also have ran Ping Plotter and also ran a traceroute to there server. All test showed that there was at least 1 jump that had about 80% packet loss. The game support told me that it is an ISP issue and to contact them. I have the IP for the bad jump point. So far i have been asked to restart my modem, use hardwire connection instead of wi-fi (even with my modem being in line of sight from my desktop with excellent signal strength) and to contact the games customer support. All of which have not resolved any issues.