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Packet Loss while gaming
About a two ago I decided to overclock my monitors to get a better experience while gaming. About a week passed and noticed that every time I loaded into a game I start to get packet loss (whether it was because of this I am not sure, but I just wanted to provide context). It only happens when I am in a match and not waiting in the main menu screen. When I noticed this I decided to reset my monitors back to its default settings and now I have continued getting nonstop packet loss. I have a wired connection from the modem to my PC (ethernet cable) and I noticed that the light next to the cable plug is orange. I did a quick google search and I saw it meant a potential internet issue. I have restarted and reset the modem countless times now and it continuously shows up blinking orange. The ethernet cable is no more than 6 months old and I do not think it is that. I have also noticed slow internet speeds when using the Wi-Fi and just browsing the internet on my phone. Is there a way I can fix this? Should I replace the modem with a new one? For further context, this modem is the ARRIS TG1682G and was installed about 5-7 years ago. Can it start failing overtime?
CC_Tony
Retired Employee
•
1.4K Messages
1 year ago
@elnene welcome to the Xfinity Forums and congratulations on your first post! I do hope you take a moment to look over other posts in the forum while you are here.
Regarding the Ethernet light blinking on the back of your Xfinity Gateway, that modem's Ethernet lights (and 2.4/5 GHz lights) blink when data is being transferred over that connection. It is usually a worse indicator when you trying to use something connected to Ethernet and it doesn't flash at all. The color of the light (amber vs. green) denotes the speed of the connection. Green is displayed for Gigabit connections.
Depending on your plan, it might be time to upgrade your wireless gateway. I would love to see what we are working with. Can you send a DM to "Xfinity Support" with your name and address?
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