Packet loss throughout the day
Our home has been having packet loss issues throughout the day.
When web browing it takes multiple attempts to get webpages and e-mails to open, when using amazon fire stick it takes multiple attemps to open videos or change menus and when gaming the game will freeze up sporadically.
Using SpeedSmart.net when everything is ok I get 30-40ms ping, 83-89Mbps download and 6-7Mbps upload. When packet issue arises ping goes over 100ms download speed fluctuates between 40-83Mbps and upload is between 5-6Mbps.
We use a Motorola SB6141 I've tried a Netgear CM600 cable modem just to see if it made a difference but had the same problems so I returned it. Our area zipcode 98374 has 36 downstream channels and 4 upstream channels available.
Here are some pictures of the cable modem status pages.
Here are pictures of a ping trace one was to a game server (desktop ethernet) the other to www.comcast.net (laptop WiFi).
Our coaxial cable goes from the outside ground block to a inside wall hookup and from the wall hookup to the cable modem there are no splitters in the line.
Sometimes throughout the day the cable modem will change downstream channels it happens when the packet loss issue is occurring sometimes it helps but most times it doesn't help.
I'd like to have a tech check the line outside our home if possible.