Visitor
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1 Message
packet loss starting yesterday
Beginning yesterday I'm seeing packet loss where previously there was none. This is highly disruptive, please investigate
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. unifi 0.0% 1834 0.2 0.2 0.2 1.1 0.1
2. 10.28.66.163 0.3% 1834 11.8 10.3 3.7 51.5 2.9
3. po-108-rur202.romeoville.il.chicago.comcast.net 0.7% 1834 4.8 10.2 3.4 38.6 2.7
4. po-200-xar02.romeoville.il.chicago.comcast.net 0.3% 1833 11.5 10.3 3.6 41.1 3.2
5. be-312-arsc1.elmhurst.il.chicago.comcast.net 0.2% 1833 12.5 13.0 5.6 75.7 4.3
6. be-501-ar01.elmhurst.il.chicago.comcast.net 0.4% 1833 10.8 13.1 5.8 120.0 6.8
7. 68.87.233.38 0.5% 1833 23.9 12.6 5.5 47.9 3.9
8. dns-sw01.area4.il.chicago.comcast.net 0.5% 1833 12.9 12.4 5.7 39.7 3.1
9. cdns01.comcast.net 0.4% 1833 13.1 12.2 5.7 40.8 2.9
XfinityJohnG
Official Employee
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2.3K Messages
25 days ago
Thank you for reaching out to us here. I will be happy to check on any service issues from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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114.7K Messages
25 days ago
@XfinityJohnG @user_t3twbu
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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