Visitor
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7 Messages
Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node.
Using ping plotter to verify, and CMD prompt pings to verify packet losses. Used multiple devices, had modem swapped 3 times.
Multiple techs have come out and 4 of the 5 found nothing. One found packet loss on his device but nothing further was done.
Any help or support would be greatly appreciated this happened 7 years ago when we got the place than was fixed, now its returning.
EG
Expert
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116.2K Messages
6 hours ago
First. Please post the full output of a trace to google.com. Please use the operating system's trace utility, not PingPlotter
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EG
Expert
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116.2K Messages
4 hours ago
Hmmm. That trace is ok. Please post one to 8.8.8.8. And force the use of IPv4 by using the command tracert -4 8.8.8.8 Copy and paste it. Don't post a screenshot. And there's no need to redact the first two hops. No personally identifiable information is revealed in a forward tracert.
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EG
Expert
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116.2K Messages
4 hours ago
There's packet loss starting right at your gateway device. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
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Teddy_Customer
Visitor
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7 Messages
3 hours ago
Turned off ping plotter, that from googling can make your own router not respond cause of something with how it pings it. Had that running during the trace route.
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 12 ms 12 ms 13 ms 100.92.143.67
3 13 ms 12 ms 14 ms po-306-322-rur202.scotts.ca.sfba.comcast.net [96.216.154.241]
4 15 ms 13 ms 12 ms po-2-rur201.scotts.ca.sfba.comcast.net [68.86.143.17]
5 * * * Request timed out.
6 12 ms 13 ms 13 ms ae-249-rar01.santaclara.ca.sfba.comcast.net [96.108.99.153]
7 16 ms 13 ms 12 ms be-299-ar01.santaclara.ca.sfba.comcast.net [68.86.143.93]
8 16 ms 17 ms 16 ms 50.145.121.182
9 19 ms 17 ms 17 ms 142.251.70.43
10 13 ms 12 ms 12 ms 142.251.224.181
11 15 ms 17 ms 17 ms dns.google [8.8.8.8]
Trace complete.
Thank you,
Teddy
(edited)
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EG
Expert
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116.2K Messages
2 hours ago
That last trace snapshot in time is not revealing any issue. Perhaps something intermittent is going on.
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Teddy_Customer
Visitor
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7 Messages
2 hours ago
Logged into the modem / router I can see downstream channels but nothing for the upstream.
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