Visitor
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2 Messages
Packet loss so bad Pc is unplayable
Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download.
PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 80% of the time packet loss is to the point every game is unplayable.
I’m talking valorant packet loss spiking all the way to 100% - but usually goes from 0-35ish% every few seconds. Completely unplayable, enemies skipping across my entire screen can’t even shoot.
I’m concerned my coax cable is damaged but I don’t know a lot about internet since I’ve always lived in apt buildings with no issues. I even bought 2 different 100 ft cables bc I thought my Ethernet cable might be damaged but the same issue happens with both.
Anyone have any suggestions… should I buy an extender instead of running that long of an Ethernet cord? Maybe a tp link? Replace my xb10 modem/router combo? Do you think it’s my coax cable?
user_1beqb6
Visitor
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2 Messages
2 days ago
no i having same issue with same 100 ft cord it ran fine till about a week ago now i get skips in game all the time and bad lag pauses making gamin g all but pointless
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slydemise
Visitor
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13 Messages
1 day ago
[Edited - Inflammatory] But diagnose what you can on your end (coaxial cables, ethernet cables, update firmware on gateway, put XB10 into "bridge mode" to bypass the router (to test if that part is bad - don't forget to turn back on afterwards), try different ports, turn off QoS settings to test, turn off wifi to test, unplug printers in the area (oddly can interfere with router), test another device through ethernet, and lastly if possible, run another coax from the outside demarcation point (where mainline meets your coaxial cable that's in the walls). What I did was get a standard coaxial at first and brought my equipment outside with an extension cord and ran an ethernet cable out of the window to test without having to completely run another coax through my walls in case it wasn't the issue.
They will come out and change the mainline free or charge if you believe it's causing the issues. I'd take it advantage of it though. Just watch them because both houses they've ever came out for me somehow the door to the demarcation point was magically broken after their visit.
(edited)
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XfinityEricB
Official Employee
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3K Messages
9 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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115.8K Messages
4 hours ago
@user_rz6g8g @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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