T

Visitor

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4 Messages

Monday, December 13th, 2021 12:37 PM

Closed

Packet Loss resulting in disconnects

Everytime I attempt to play COD Vanguard I get packet loss to the point of a disconnect. I will ping fine for awhile and everything will run smoothly, then out of the blue a packet loss and disconnect. I have forwarded ports. I have updated all software and devices. The only game it seems to happen on is this one. I have tried resetting the Gateway and the problem always returns.  I am wired as well so not a WiFi problem. 

Accepted Solution

Visitor

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4 Messages

3 years ago

I have found the problem. If you rent an Xfi Gateway the Xfinity DNS server is unchangeable. It is a safety feature in which I believe they should allow to be up to the user to change. It prevents DNS hijacking. Call of Duty servers do not play well with Xfinity DNS servers. I went out and bought an Arris G36 gateway. I then went into the router settings (192.168.0.1) and changed my DNS server to OpenDNS. Google DNS is also confirmed to work as well. After this I rebooted the modem and confirmed my DNS server was changed and voila! No more disconnects. No more being in the middle of a match and getting disconnected from Battle.net. The error lies in the Xfinity DNS servers.

(edited)

Expert

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107.2K Messages

3 years ago

Expert

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107.2K Messages

3 years ago

O/k. It could be routing or it could be that their servers are overloaded. Contact their technical support with the complaint. Good luck !

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