Packet Loss Outside Home Network 3%-15% Constantly. Please Escalate Issue - Xfinity Support

Hello,

Since switching to Xfinity I have been experiencing 3% up to 15% packet loss during internet usage. This packet loss is consistent and occurs regardless of the time of day or how many devices are in use. I have tried troubleshooting everything in my home network, but nothing has improved (or gotten worse).

I have tried the following:

1. Rebooting modem.

2. Rebooting router.

3. Replacing ethernet cables.

4. Soft resetting modem.

5. Hard resetting modem.

6. Hard resetting router.

I believe the issue is on Xfinity Comcast's side and my internet is being routed through damaged equipment at a data center. I have run a few different PingPlotter tests to see which "hops" my packets are being lost at, and then I ran some sets of direct pings to those potential problem hops. I narrowed it down to 1 hop location as being the likely culprit. This location when pinged fails to return 98% of packets consistently. The location name is "be108.was-dc10-pb2-nc5.va.us" with IP "192.99.146.73". I can provide screenshots and a list of hop locations for these tests in private messages with support if someone will respond to me. I've tried talking with the AI assistant and it cannot help, and I've tried calling into the customer support line but they just suggest the same things I've already tried from the above list, and then they transfer me until the call "drops"...

I just want to use my internet service without a debilitating level of constant packet loss. Please let me know of more troubleshooting I can try, or message me with next steps to either get a technician out here or to notfiy your data center that this specific hop needs to be tested and fixed.

Extra info: I have the 400mb cable internet plan. I use an Arris SB34 modem and an Asus AX5400 router (not comcast's equipment). 

Thank you, please help.