4 Messages
Packet Loss on Xfinity Network in Atlanta
So, I've had an issue the last week and a half or so with some pretty significant packet loss on the Xfinity network. Hopefully posting here will get an Xfinity tech to take a look into it. I've tried going through regular support, and I just can't seem to get across to them that the issue is NOT on my end.
Here is an example from PingPlotter Pro, doing a trace to 8.8.8.8 (Google's public DNS server):
The issue is on hop #5 mainly, which is named "be-306-ar-in05.b0atlanta.ga.atlanta.comcast.net" with an IP of 68.86.106.177.
Also, as you can see, I am getting a very high ping to that first hop out of my network (so, hop #2) to IP "100.93.71.194", which according to Arin Whois, that is an ISP-only internal IP.
And, I get these same results from any computer on my internal home network. So, it isn't just one PC having an issue.
And, I get these same results from any computer on my internal home network. So, it isn't just one PC having an issue.
-J. Andrew "Az" [Edited: "Personal Information"]
jap42
4 Messages
1 year ago
It is getting even worse. Look at hop #2's current (and average) ping, as well as the nearly 50% packet loss on hop #5. :(
0
0
BruceW
Gold Problem Solver
•
26K Messages
1 year ago
The trace continues past the timeouts at the intermediate hops and reaches the destination, so the timeouts are probably not significant. Please see https://www.dslreports.com/faq/14068.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
1
BruceW
Gold Problem Solver
•
26K Messages
1 year ago
I'm having trouble reading the IP address of hop #2, but it appears to something like 100.?93?.?.?. If so, you have the misfortune to have been assigned a Carrier Grade NAT IP, and only Comcast can tell you what is happening with it, because AFAIK they have never explained how they are using it or why it might produce the timings you are seeing.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
2
0