Contributor
•
17 Messages
Packet loss leading to dropped zooms, Netflix, etc..
Hi, finally getting around to posting as I've been experiencing this issue for some time. I regularly experience packet loss that leads to dropped zoom calls, and streaming services pausing or disconnecting. Most of the incidents last just a few seconds, but sometimes it can be 30+ seconds. I've been running ping plotter non-stop for a few weeks now and can correlate the events to when a specific Comcast router fails to respond. The tracert path to www.comcast.com is as follows with the device that fails. Had a similar issue at the onset of covid, and Comcast insisted it was something on premise, but after a few weeks acknowledged there was an issue within their network that was fixed.
Any suggestions on how to go about getting resolved?
Trace Interval
IP - AVG - MIN - CUR - PL%
96.120.69.XXX - 9.8 4.6. 8.6. 3.8%. --> Cable modem IP
68.87.151.5. - 9.9 7.5. 9.2. 5.9%
162.151.148.65 - 9.7. 6.9 10.0 6.3%
96.108.44.69 - 9.8. 6.0. 12.0 5.4%
96.108.159.73 - 13.1 10.8 * 97.1%
162.151.52.50 - 378.6 343.6 374.2 21.3%
50.234.87.10 - 75.7 10.0 12.9 5.9%
23.61.25.45 - 11.3 9.2 10.7 5.4% >>> www.comcast.com
XfinityKrista
Official Employee
•
1.4K Messages
3 months ago
Hello @user_d61rjm, thank you for taking the time to reach out on social media. I understand your concern with the account, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
0
0
EG
Expert
•
106.6K Messages
3 months ago
@user_d61rjm @XfinityKrista
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0