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zbharaf
20th Anniversary celebration
1st Topic

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2 Messages

Tuesday, May 30th, 2023 9:30 PM

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Packet loss in Fort Myers

Hello. I am getting packet loss all throughout the day and it is extremely annoying. I ran WinMTR and can see that it is happening on Comcast's end. It is even happening late at night.

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2 years ago

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CCJosh

New Problem Solver

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452 Messages

2 years ago

This is certainly not the experience that we want you or anyone else to have with your connection, @zbharaf. Have you attempted any troubleshooting on your network to see if that helps, such as powering off and on the Gateway/router/modem or running the troubleshooting steps on the Xfinity application if possible? Does the packet loss seem to happen to multiple devices or on one specific device or application? 

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zbharaf

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@XfinityJoshD​ Yes, I have tried restarting the gateway multiple times. When I test packet loss it typically shows up both on my phone and on my computer. I have tried plugging a laptop directly into the gateway and still see packet loss. WinMTR shows it happening at a few different hops (but 0% dropped between my device and gateway), but most of the dropped packets seems to be between my gateway and the first comcast server that it jumps to somewhere in SWFL.

2 years ago

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CCStephanieK

Problem Solver

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909 Messages

I appreciate the additional details as to what's happening with your connection. Have you had the opportunity to replace the inside coax line leading from the wall outlet to your modem? 

I no longer work for Comcast.

2 years ago

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