Packet Loss in excess of 8% (Sacramento)
For around 72-hours, regardless of the time of day, I have been pulling pretty consistent packet loss numbers ranging from 6.5% to as high as 12.5%. I have a brand new Netgear CM-500 modem that I purchased in March. I have tried the following to no avail.
- Reset and power cycled modem multiple times.
- Used multiple different coax cables.
- Used multiple different ethernet cables.
- Disconnected my router and monitored my network from a direct connection to the modem
- Contacted Netgear and had them run diagnostics to confirm that there are no issues with the modem.
Attached below are some diagnostic screenshots to display the packet loss, my modem power levels, as well as the T1-T6 timeouts to the CMTS that my modem was experiencing:
Here are URLs:
As I understand there are currently a number of service issues in the greater Sacramento area, but when talking to support, they do not seem to have any idea when this will be addressed. Today on the phone I was told I may have to wait until July to have a technician visit and test my signal. Everyday I work from home and am having constant disconnects from video conferencing and screen sharing which is extremely disruptive. On top of this, my family is very upset that they can't use our services for online gaming since the packet loss makes it effectively impossible to play.
Please if there is anything that can be done or anyone I can be referred to for additional help that would be wonderful. I understand we are all experiencing difficult times right now, but this connectivity issue is just making things so much worse for me and my family.
Thank you for any advice or help anyone can provide!