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user_a621a1
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4 Messages

Monday, March 18th, 2024 5:40 PM

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Packet loss from servers

I wasnt 100% where i should put this so ill start here. I have been having troubles with these servers for a while i have bee getting up to 80% packet loss and was hoping if someone look into these specific servers.

be-37021-cs22.350ecermak.il.ibone.comcast.net

be-300-ar-in01.roseville.mn.minn.comcast.net

be-1201-ar-sp02.roseville.mn.minn.comcast.net

Question

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Updated 

1 year ago

135

1

XfinityBillie

Official Employee

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3.4K Messages

1 year ago

 

user_a621a1 Thank you for providing that information. Can you provide a little more detail about where you are getting the information? Are you performing a trace route? If so, what are you trying to do that you are experiencing packet loss on. The more details you can provide the better we can help.

 

11

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user_a621a1

Visitor

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4 Messages

I'm using a program called "Ping Plotter" and I'm just trying to play multiplayer video games 

1 year ago

XfinityWilliam

Official Employee

 • 

1.3K Messages

Thanks for letting us know. Are you currently playing video games on a console or PC?

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

cwagner454

5 Messages

I am having seeing same performance issues from Maple Grove. Websites are not consistently loading and overall lag on the network. I am a remote worker using a wired connection.

Large packet loss%

be-319-ar-in02.roseville.mn.minn.comcast.net

be-1302-ar-sp03.roseville.mn.minn.comcast.net

1 year ago

0

cwagner454

5 Messages

Below is the ping results from ping plotter, looks like Roseville might be having connectivity issues?

1 year ago

0

XfinityThomasC

Official Employee

 • 

2.6K Messages

Hello, @cwagner454

What troubleshooting steps have you taken so far to resolve this issue? For example, have you checked your physical connections for any kinks or damage? Have you rebooted your router to change the servers it hops to?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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