2 Messages
Packet loss for months
I've been having packet loss on any machine i am trying to game on for months. Multiple technicians couldnt find any issue.
Field technicians claimed to have found something last week but my problem still persist. I dont wven know if or when they will address the problem. Its no way to contact these guys.
Every service take except 2 werent helpful at all as to pin pointing what the peoblem could be. The most helpful one escalated it and it seems to be a node issue, so they cant do anything anyway but wait.
Why is there nobody to hold field technicians accountable? This is beyond frustrating , atp im just going to try another provider because im at the end of my rope.
XfinityEricB
Official Employee
•
1.5K Messages
14 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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