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Packet loss at data center be-2403-pe03.350ecermak.il.ibone.comcast.net
I need a network engeneer to fix the path from my home office to ring center my phone system. I work from home but have no phone. It has been down for a week. I figured someone would have fixed it by now.
C:\Users\brand>tracert pp.ringcentral.com
Tracing route to pp.ringcentral.com [199.255.120.237]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms 10.0.0.1
2 17 ms 14 ms 12 ms 96.120.24.117
3 12 ms 14 ms 12 ms 68.86.119.137
4 14 ms 13 ms 13 ms be-110-ar01.elmhurst.il.chicago.comcast.net [162.151.92.89]
5 15 ms 13 ms 14 ms be-32241-cs04.chicago.il.ibone.comcast.net [96.110.40.45]
6 14 ms 15 ms 14 ms be-1412-cr12.chicago.il.ibone.comcast.net [96.110.36.46]
7 17 ms 14 ms 14 ms be-302-cr13.350ecermak.il.ibone.comcast.net [96.110.38.213]
8 14 ms 17 ms 15 ms be-1413-cs04.350ecermak.il.ibone.comcast.net [96.110.35.45]
9 15 ms 14 ms 13 ms be-2403-pe03.350ecermak.il.ibone.comcast.net [96.110.37.30]
10 15 ms 15 ms 16 ms 50.242.148.78
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
Responses
ComcastJosephB
Official Employee
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326 Messages
5 m ago
Hello, @Branden007, I can take the right actions to help. I'm sorry this latency is impacting your ability to work. Please click on my name and use the send message option to send us your name and service address so we can get started! It sounds possible that we may need to get a tech out to your home so we can refer work to our maintenance team.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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