Visitor
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3 Messages
Packet Loss at Atlanta Comcast Hops
I have recently started getting significant amounts of packet loss and latency spikes while playing online games. I checked drivers, restarted my machine, restarted the router, and still the issue persists. I have run Ping Plotter to see where the issues lie and consistently the Atlanta Comcast server (hops 6 & 7) pops up as the problematic location. What is the process to get this addressed and how can I help get this escalated and resolved quickly?
RobertS5
Visitor
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3 Messages
14 days ago
I've seen comments about the frequency of pings causing false packet loss. I changed the frequency to 5 second intervals and still the problem shows as the same location
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EG
Expert
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115.5K Messages
10 hours ago
@RobertS5 @XfinityAbby
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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