Packet loss and uncorrectable codewords after a maintence

Howdy user_mz0496 👋 I know exactly how debilitating it is to deal with packet loss during gaming, so I appreciate you stopping by to let us know about the ongoing issue this has been for you! Especially with you being connected hardwired, you should be zooming without any issues. Accounting for the troubleshooting you've done up to this point along with the technicians that have already been to the home, I'd say we can take a deeper look on our end to see if anything is standing out.

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@user_mz0496 There is a bad cable tilt (rolloff) condition. Not sure how the techs could leave it like that..... The downstream power is low/weak at the lower frequencies and way out of spec at the upper. The upper-frequency SNRs are out of spec as well. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/reconfigured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from Home Depot, Target, Wal-Mart, etc. Splitters should be swapped with known to be good / new ones to test.

Also, check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, or animal chews.

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.

Good luck with it !

well to come back on this post, Tech said he couldn't do anything once again and had to put a maintenance ticket in. The "maintenance" never happened and now im back to square one with high downstream power and terrible service