Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue to my devices

I use Ethernet connected to the gateway (XB8)

tested new cables and i have had this problem in the past but the technician that came out said my house is "end of line" which makes it so tuning the downstream power levels back into spec is not possible and i have had 3 techs come out to check all in house connections and no flaws just the downstream power is out of spec but it has been fine until 8/13 hopefully others are experiencing the same issue as me

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user_mz0496

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15 Messages

3 hours ago

Channel ID	12	1	2	3	4	5	6	7	8	9	10	11	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	193
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	453 MHz	387 MHz	393 MHz	399 MHz	405 MHz	411 MHz	417 MHz	423 MHz	429 MHz	435 MHz	441 MHz	447 MHz	459 MHz	465 MHz	471 MHz	477 MHz	483 MHz	489 MHz	495 MHz	765 MHz	771 MHz	777 MHz	783 MHz	789 MHz	801 MHz	807 MHz	813 MHz	819 MHz	900000000
SNR	39.6 dB	40.7 dB	40.4 dB	40.4 dB	40.3 dB	40.2 dB	40.2 dB	39.9 dB	39.9 dB	39.7 dB	39.8 dB	39.4 dB	39.3 dB	39.1 dB	38.9 dB	38.6 dB	38.8 dB	38.4 dB	38.6 dB	33.4 dB	33.4 dB	33.3 dB	33.2 dB	32.6 dB	32.4 dB	32.2 dB	31.9 dB	31.6 dB	29.6 dB
Power Level	-6.3 dBmV	-4.4 dBmV	-4.8 dBmV	-4.9 dBmV	-5.0 dBmV	-5.4 dBmV	-5.3 dBmV	-5.8 dBmV	-5.6 dBmV	-6.1 dBmV	-6.0 dBmV	-6.4 dBmV	-6.7 dBmV	-6.9 dBmV	-7.0 dBmV	-7.4 dBmV	-7.2 dBmV	-7.7 dBmV	-7.5 dBmV	-13.2 dBmV	-13.5 dBmV	-13.6 dBmV	-13.7 dBmV	-14.3 dBmV	-14.4 dBmV	-14.5 dBmV	-14.8 dBmV	-15.1 dBmV	-15.7 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM

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user_mz0496

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15 Messages

this is my current power on downstream, it continues to increase and channel 22/23 are the ones coming up with uncorrectable codewords even after power cycling and resetting the gateway

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3 hours ago

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XfinitySeth

Official Employee

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1.5K Messages

1 hour ago

Howdy user_mz0496 👋 I know exactly how debilitating it is to deal with packet loss during gaming, so I appreciate you stopping by to let us know about the ongoing issue this has been for you! Especially with you being connected hardwired, you should be zooming without any issues. Accounting for the troubleshooting you've done up to this point along with the technicians that have already been to the home, I'd say we can take a deeper look on our end to see if anything is standing out.

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

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Packet loss and uncorrectable codewords after a maintence

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