Packet Loss and Price Increases [Edited]

Hi there user_7dfc42! Sorry to hear you've been having so many issues with your service and previous fixes haven't provided a resolution. We'd be more than happy to see if there's anything more we might be able to do to provide a fix and look into options to possibly lower your monthly rate. If you could, please send a direct message with your full name, name on the account, and service address, so we can pull up your account to take a closer look.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity
Support" to initiate a live chat. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3J0ir1l

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it