Packet Loss and other issues

Xfinity showed outage for last 3-4 days in our neighborhood.  People are connected, but very slow.  They updated outage message every 3-4 hours and said it would be resolved in another 3-4 hours.  Anyways, outage is no longer being shown, but my problems persist.  

 

Here is info.  Would appreciate any insight.  

 

Ping has started…

 

PING e13678.dspb.akamaiedge.net (184.27.30.29): 56 data bytes

64 bytes from 184.27.30.29: icmp_seq=0 ttl=56 time=54.656 ms

64 bytes from 184.27.30.29: icmp_seq=1 ttl=56 time=86.067 ms

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

64 bytes from 184.27.30.29: icmp_seq=5 ttl=56 time=44.448 ms

64 bytes from 184.27.30.29: icmp_seq=6 ttl=56 time=80.488 ms

64 bytes from 184.27.30.29: icmp_seq=7 ttl=56 time=36.456 ms

64 bytes from 184.27.30.29: icmp_seq=8 ttl=56 time=39.335 ms

Request timeout for icmp_seq 9

64 bytes from 184.27.30.29: icmp_seq=10 ttl=56 time=248.885 ms

64 bytes from 184.27.30.29: icmp_seq=11 ttl=56 time=241.302 ms

64 bytes from 184.27.30.29: icmp_seq=12 ttl=56 time=58.628 ms

Request timeout for icmp_seq 13

64 bytes from 184.27.30.29: icmp_seq=14 ttl=56 time=42.756 ms

64 bytes from 184.27.30.29: icmp_seq=15 ttl=56 time=259.538 ms

64 bytes from 184.27.30.29: icmp_seq=16 ttl=56 time=86.866 ms

64 bytes from 184.27.30.29: icmp_seq=17 ttl=56 time=201.233 ms

64 bytes from 184.27.30.29: icmp_seq=18 ttl=56 time=175.500 ms

Request timeout for icmp_seq 19

64 bytes from 184.27.30.29: icmp_seq=20 ttl=56 time=49.305 ms

64 bytes from 184.27.30.29: icmp_seq=21 ttl=56 time=60.273 ms

Request timeout for icmp_seq 22

64 bytes from 184.27.30.29: icmp_seq=23 ttl=56 time=50.767 ms

64 bytes from 184.27.30.29: icmp_seq=24 ttl=56 time=40.111 ms

64 bytes from 184.27.30.29: icmp_seq=25 ttl=56 time=273.524 ms

64 bytes from 184.27.30.29: icmp_seq=26 ttl=56 time=296.192 ms

64 bytes from 184.27.30.29: icmp_seq=27 ttl=56 time=36.244 ms

64 bytes from 184.27.30.29: icmp_seq=28 ttl=56 time=52.367 ms

Request timeout for icmp_seq 29

Request timeout for icmp_seq 30

64 bytes from 184.27.30.29: icmp_seq=31 ttl=56 time=53.599 ms

64 bytes from 184.27.30.29: icmp_seq=32 ttl=56 time=69.362 ms

64 bytes from 184.27.30.29: icmp_seq=33 ttl=56 time=41.941 ms

64 bytes from 184.27.30.29: icmp_seq=34 ttl=56 time=58.674 ms

64 bytes from 184.27.30.29: icmp_seq=35 ttl=56 time=182.699 ms

64 bytes from 184.27.30.29: icmp_seq=36 ttl=56 time=51.197 ms

64 bytes from 184.27.30.29: icmp_seq=37 ttl=56 time=40.115 ms

64 bytes from 184.27.30.29: icmp_seq=38 ttl=56 time=65.200 ms

64 bytes from 184.27.30.29: icmp_seq=39 ttl=56 time=39.851 ms

64 bytes from 184.27.30.29: icmp_seq=40 ttl=56 time=47.012 ms

64 bytes from 184.27.30.29: icmp_seq=41 ttl=56 time=314.205 ms

64 bytes from 184.27.30.29: icmp_seq=42 ttl=56 time=57.281 ms

64 bytes from 184.27.30.29: icmp_seq=43 ttl=56 time=259.118 ms

64 bytes from 184.27.30.29: icmp_seq=44 ttl=56 time=51.316 ms

Request timeout for icmp_seq 45

64 bytes from 184.27.30.29: icmp_seq=46 ttl=56 time=45.540 ms

64 bytes from 184.27.30.29: icmp_seq=47 ttl=56 time=37.995 ms

64 bytes from 184.27.30.29: icmp_seq=48 ttl=56 time=45.904 ms

 

--- e13678.dspb.akamaiedge.net ping statistics ---

50 packets transmitted, 39 packets received, 22.0% packet loss

round-trip min/avg/max/stddev = 36.244/101.947/314.205/87.826 ms

 

 

Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	4	Locked	SC-QAM Upstream	23700000 Hz	6400000 Hz	41.0 dBmV
2	1	Locked	SC-QAM Upstream	30100000 Hz	6400000 Hz	42.0 dBmV
3	2	Locked	SC-QAM Upstream	36500000 Hz	6400000 Hz	41.0 dBmV
4	3	Locked	SC-QAM Upstream	17300000 Hz	6400000 Hz	41.0 dBmV

Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
33	Locked	QAM256	663000000 Hz	-6.1 dBmV	39.7 dB	0	0
5	Locked	QAM256	483000000 Hz	-2.8 dBmV	42.2 dB	0	0
6	Locked	QAM256	489000000 Hz	-3.3 dBmV	41.9 dB	0	0
7	Locked	QAM256	495000000 Hz	-2.8 dBmV	42.2 dB	0	0
8	Locked	QAM256	507000000 Hz	-3.2 dBmV	41.9 dB	0	0
9	Locked	QAM256	513000000 Hz	-3.2 dBmV	42.0 dB	0	0
10	Locked	QAM256	519000000 Hz	-3.8 dBmV	41.7 dB	0	0
11	Locked	QAM256	525000000 Hz	-3.1 dBmV	41.9 dB	0	0
12	Locked	QAM256	531000000 Hz	-3.8 dBmV	41.8 dB	0	0
13	Locked	QAM256	543000000 Hz	-3.7 dBmV	41.8 dB	0	0
14	Locked	QAM256	549000000 Hz	-4.0 dBmV	41.5 dB	0	0
15	Locked	QAM256	555000000 Hz	-4.1 dBmV	41.7 dB	0	0
16	Locked	QAM256	561000000 Hz	-3.9 dBmV	41.6 dB	0	0
17	Locked	QAM256	567000000 Hz	-4.4 dBmV	41.4 dB	31	7
18	Locked	QAM256	573000000 Hz	-4.6 dBmV	41.4 dB	18	25
19	Locked	QAM256	579000000 Hz	-4.9 dBmV	41.2 dB	0	0
20	Locked	QAM256	585000000 Hz	-5.4 dBmV	40.9 dB	1	0
21	Locked	QAM256	591000000 Hz	-5.3 dBmV	41.0 dB	0	0
22	Locked	QAM256	597000000 Hz	-5.4 dBmV	40.9 dB	0	0
23	Locked	QAM256	603000000 Hz	-5.6 dBmV	40.5 dB	0	0
24	Locked	QAM256	609000000 Hz	-5.5 dBmV	40.6 dB	0	0
25	Locked	QAM256	615000000 Hz	-5.7 dBmV	40.4 dB	0	0
26	Locked	QAM256	621000000 Hz	-5.9 dBmV	39.9 dB	0	0
27	Locked	QAM256	627000000 Hz	-5.4 dBmV	40.3 dB	0	0
28	Locked	QAM256	633000000 Hz	-6.1 dBmV	39.8 dB	0	0
29	Locked	QAM256	639000000 Hz	-5.5 dBmV	40.3 dB	0	0
30	Locked	QAM256	645000000 Hz	-6.0 dBmV	40.0 dB	0	0
31	Locked	QAM256	651000000 Hz	-6.0 dBmV	40.0 dB	0	0
32	Locked	QAM256	657000000 Hz	-6.6 dBmV	39.5 dB	0	0
34	Locked	QAM256	669000000 Hz	-7.5 dBmV	38.9 dB	0	0
35	Locked	QAM256	675000000 Hz	-6.8 dBmV	37.7 dB	0	0
36	Locked	QAM256	681000000 Hz	-7.5 dBmV	38.8 dB	0	0
159	Locked	Other	722000000 Hz	-5.1 dBmV	37.8 dB	286600643	0

 

 

03/27/2020 11:12	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:12	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:10	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:09	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:02	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:02	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:01	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:01	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:58	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:57	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:57	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:56	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:56	2436694061	5	"Dynamic Range Window violation"
03/27/2020 10:56	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55	2436694061	5	"Dynamic Range Window violation"
03/27/2020 10:55	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55	2436694061	5	"Dynamic Range Window violation"
03/27/2020 10:55	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55	67061600	6	"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:02	2436694066	6	"Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:01	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01	84020200	5	"Lost MDD Timeout;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01	84020200	5	"Lost MDD Timeout;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"