Packet Loss and Low Upstream Power Levels
I'm experiencing upstream packet loss anywhere from 8%-15% during working hours. Is this just network congestion due to working and schooling from home? It obviously makes video and VoIP extremely challenging. It seems to work fine from 6:00 pm until 8:30 am, and fine on weekends.
I've had two technicians out to check the connection. They replaced some cables and removed a splitter, but the problem persists.
The modem (SB8200) shows low upstream power levels, which I've pasted below.
I'd appreciate any help or guidance.