Action: [Downstream Power Level] Try these actions (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary splitters. 3) Replace any required splitters. 4) Contact your service provider for troubleshooting help.
Internet Access: Good
Downstream Status: Poor
Downstream Power Level: Poor Downstream power is poor (12.4dBmV). The recommended level is between -10dBmV to 10dBmV.
Downstream SNR: Good
Upstream Status: Good
Upstream Power Level: Good
Current time: Fri Sep 06 18:06:10 2024
Startup Procedure Acquire Downstream Channel: 639 MHz Locked Connectivity State: OK Operational Boot State: OK Operational Security: Enabled BPI+
user_9q7gh9 Thanks for reaching out, and providing detail into your connection concerns. We can have a look on our end, and go from there. Please send us a direct message.
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Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
user_9q7gh9
3 Messages
10 days ago
Cable Diagnostic
Status: Poor
Action:
[Downstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.
4) Contact your service provider for troubleshooting help.
Internet Access: Good
Downstream Status: Poor
Downstream Power Level: Poor
Downstream power is poor (12.4dBmV). The recommended level is between -10dBmV to 10dBmV.
Downstream SNR: Good
Upstream Status: Good
Upstream Power Level: Good
Current time: Fri Sep 06 18:06:10 2024
Startup Procedure
Acquire Downstream Channel: 639 MHz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 44 639000000 Hz 12.4 dBmV 42.2 dB 0 0
2 Locked 256 QAM 13 453000000 Hz 8.3 dBmV 41.5 dB 0 0
3 Locked 256 QAM 14 459000000 Hz 8.3 dBmV 41.5 dB 0 0
4 Locked 256 QAM 15 465000000 Hz 8.6 dBmV 41.6 dB 0 0
5 Locked 256 QAM 16 471000000 Hz 8.5 dBmV 41.6 dB 0 0
6 Locked 256 QAM 17 477000000 Hz 8.5 dBmV 41.6 dB 0 0
7 Locked 256 QAM 18 483000000 Hz 9.1 dBmV 41.8 dB 0 0
8 Locked 256 QAM 19 489000000 Hz 9.2 dBmV 41.9 dB 0 0
9 Locked 256 QAM 20 495000000 Hz 9.1 dBmV 41.9 dB 0 0
10 Locked 256 QAM 21 501000000 Hz 9.3 dBmV 38 dB 0 0
11 Locked 256 QAM 22 507000000 Hz 9.6 dBmV 34 dB 0 0
12 Locked 256 QAM 23 513000000 Hz 9.4 dBmV 36.4 dB 0 0
13 Locked 256 QAM 24 519000000 Hz 9.8 dBmV 40.5 dB 0 0
14 Locked 256 QAM 25 525000000 Hz 10.3 dBmV 41.1 dB 0 0
15 Locked 256 QAM 26 531000000 Hz 10.2 dBmV 41.9 dB 0 0
16 Locked 256 QAM 27 537000000 Hz 10.2 dBmV 42.1 dB 0 0
17 Locked 256 QAM 28 543000000 Hz 10.4 dBmV 42.1 dB 0 0
18 Locked 256 QAM 29 549000000 Hz 10.3 dBmV 42.1 dB 0 0
19 Locked 256 QAM 30 555000000 Hz 10 dBmV 42 dB 0 0
20 Locked 256 QAM 31 561000000 Hz 10.6 dBmV 42.2 dB 0 0
21 Locked 256 QAM 32 567000000 Hz 10.8 dBmV 42.2 dB 0 0
22 Locked 256 QAM 33 573000000 Hz 10.9 dBmV 42.2 dB 0 0
23 Locked 256 QAM 34 579000000 Hz 11.2 dBmV 42.3 dB 0 0
24 Locked 256 QAM 35 585000000 Hz 11.5 dBmV 42.4 dB 0 0
25 Locked 256 QAM 36 591000000 Hz 11.2 dBmV 42.4 dB 0 0
26 Locked 256 QAM 37 597000000 Hz 11.1 dBmV 42.1 dB 0 0
27 Locked 256 QAM 38 603000000 Hz 11.5 dBmV 41.4 dB 0 0
28 Locked 256 QAM 39 609000000 Hz 11.5 dBmV 42.2 dB 0 0
29 Locked 256 QAM 40 615000000 Hz 11.6 dBmV 40.9 dB 3044 0
30 Locked 256 QAM 41 621000000 Hz 12.2 dBmV 33.1 dB 15156276 27173419
31 Locked 256 QAM 42 627000000 Hz 12.4 dBmV 37.3 dB 645469 284662
32 Locked 256 QAM 43 633000000 Hz 12.4 dBmV 36.2 dB 3158016 3821243
Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 20 5120 Ksym/sec 35600000 Hz 41.5 dBmV
2 Locked ATDMA 18 5120 Ksym/sec 22800000 Hz 41.5 dBmV
3 Locked ATDMA 19 5120 Ksym/sec 29200000 Hz 41.5 dBmV
4 Locked ATDMA 17 5120 Ksym/sec 16400000 Hz 40.3 dBmV
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0
Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 ,3 193 722000000 Hz 13.88 dBmV 42.5 dB 388 ~ 3707 66537953 61277838 0
2 Locked 0 ,1 ,2 ,3 194 957000000 Hz 11.58 dBmV 43.0 dB 148 ~ 3947 66451135 45279080 0
Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
Event Log
Time Priority Description
Fri Sep 6 18:04:36 2024 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 18:02:22 2024 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:59:24 2024 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:35:40 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:35:36 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:35:29 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:35:10 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:34:16 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:34:04 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:19:29 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:19:12 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:17:08 2024 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:14:42 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:14:18 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:13:26 2024 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:11:56 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 17:11:36 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:58:32 2024 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:57:55 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:57:24 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:53:08 2024 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:49:02 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:48:55 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:38:46 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:38:40 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:38:30 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:38:14 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:37:17 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:36:58 2024 Notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:36:55 2024 Notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:36:51 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:32:57 2024 Notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:32:51 2024 Notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:32:51 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:32:36 2024 Warning MDD message timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:31:26 2024 Notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:31:13 2024 Notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:30:49 2024 Notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:29:52 2024 Notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Sep 6 16:29:46 2024 Notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 41 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
(edited)
1
0
EG
Expert
•
105.9K Messages
7 days ago
@user_9q7gh9 @XfinityMartyR
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0