Packet Loss and Increased Ping
Just before Hurricane/Tropical Storm Lee was set to hit New England (I am in southern New England), I started experiencing unusual internet issues.
First, the xFi gateway itself would shut off or reboot completely without warning, and we would lose internet for a couple of hours at a time, get it back for maybe 10-15 minutes, and lose it again. I suspect it was an issue with the gateway itself, and that issue has gone away since exchanging the device for a replacement.
However, since replacing the gateway, ALL devices will experience packet loss and high ping repeatedly near peak hours (7:30pm onwards). I want to just assume it's noise on the network that will be cleaned up eventually, but I do not have high confidence, as I have experienced horrific internet issues before this that took replacing underground internet lines, the wiring in my apartment, and replacing the gateway only a year, maybe a year and a half ago. I cannot actually afford to lose internet consistently past 7:30pm every day, due to work. Both my wife and I work from home at odd hours, so this is negatively impacting our work.
So my questions are as follows:
- How can I confirm there is interference/noise on the network at the time of the issue? I want documented proof of the issue before I go to my managers, the landlord, or Comcast again. I can take some instruction, if I need to run a specific program or command line, I will do my best. Just whatever I can do to properly document the issue at the time.
- When there is documented evidence, how do I communicate this to Comcast appropriately? I cannot end up on the phone with someone attempting to live troubleshoot with me when the issue may not even be occurring. Again, this typically happens past 7:30pm, I am tired and trying to do my work, I cannot actually be on the phone for a long period of time at the time the issue is occurring.
- Are there any steps I can take as a moderately tech familiar individual to reduce how much interference is impacting my home network? The less I can bother Comcast technicians, the better, because I just want stable internet to do my job.