Regular Visitor
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3 Messages
Packet loss along route to server.
I'm trying to access an in-game store on my computer and the webpage consistently times out before loading.
Upon running a tracert, I have isolated a server on-route to the store, and it has 25% packet loss, which is absurd. Is there any way to either have this server checked, or have the connection rerouted to go through servers that are actually functioning properly?
I can provide further evidence of Comcast-owned servers giving me packet loss along the route to the server that houses the store if necessary.
Responses
BruceW
Gold Problem Solver
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22.3K Messages
9 m ago
Please post the trace. If the packet loss doesn't extend to the end of the route, it's probably not significant. See https://www.dslreports.com/faq/14068
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Jsweird
Regular Visitor
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3 Messages
9 m ago
Here's the WinMTR trace
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 727 | 727 | 0 | 0 | 4 | 0 |
| 96.120.89.45 - 0 | 727 | 727 | 6 | 9 | 46 | 8 |
|be-10013-rur01.sanjose.ca.sfba.comcast.net - 0 | 727 | 727 | 7 | 9 | 20 | 8 |
|be-231-rar01.santaclara.ca.sfba.comcast.net - 1 | 723 | 722 | 7 | 11 | 51 | 9 |
| 96.110.41.121 - 1 | 704 | 698 | 8 | 10 | 23 | 8 |
|be-1312-cr12.sunnyvale.ca.ibone.comcast.net - 1 | 716 | 713 | 7 | 9 | 24 | 12 |
| 96.110.37.178 - 0 | 727 | 727 | 9 | 12 | 25 | 11 |
|be-12578-pe04.9greatoaks.ca.ibone.comcast.net - 0 | 727 | 727 | 8 | 11 | 26 | 12 |
| 66.208.228.6 - 25 | 368 | 277 | 32 | 80 | 167 | 91 |
| 104.16.10.33 - 0 | 727 | 727 | 9 | 12 | 23 | 12 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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BruceW
Gold Problem Solver
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22.3K Messages
9 m ago
Notice that packet loss at the last hop is zero:
As stated previously, if packet loss doesn't extend to the end of the route, it's probably not significant.
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Jsweird
Regular Visitor
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3 Messages
9 m ago
If it's "not significant", why am I timing out?
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BruceW
Gold Problem Solver
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22.3K Messages
9 m ago
I have no way of knowing. Perhaps the site is blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=what+is+my+IP. You'll probably need to ask the site's admins for help with this.
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