Regular Visitor
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4 Messages
packet loss 80%
Every time it rains, I deal with packet loss that can reach up to 85%, and even today, with sunny skies, it’s still at 9%. I’ve had techs come out, replaced costly equipment, and called tech support, but the only solution they offer is to send another tech. Doesn’t Xfinity monitor its own nodes and systems for packet loss? Why do I have to be the one informing them that their network isn’t working?
XfinityMatthew
Official Employee
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1.8K Messages
2 hours ago
Hello @User_544j335 Thanks for reaching out to us. Sorry to hear you are experiencing packet loss. We do monitor nodes and try to proactively fix issues when discovered, but there are many factors that could be causing packet loss that are not always easy to find. We'd be happy to take a look at the account and figure out the next best escalation path for this. Please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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