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4 Messages
Packet Loss - 6 technician appointments
Modem: Technicolor XB8 (brand new replaced today by technician)
Signals:
|
Downstream
|
Channel Bonding Value | |
| Channel ID |
41
|
0
|
|---|---|---|
| Lock Status |
Locked
|
Locked
|
| Frequency |
621 MHz
|
690000000
|
| SNR |
36.6 dB
|
36.2 dB
|
| Power Level |
-13.3 dBmV
|
-11.9 dBmV
|
| Modulation |
256 QAM
|
OFDM
|
|
Upstream
|
Channel Bonding Value | |||||
| Channel ID |
0
|
0
|
0
|
0
|
0
|
|
|---|---|---|---|---|---|---|
| Lock Status | ||||||
| Frequency | ||||||
| Symbol Rate | ||||||
| Power Level | ||||||
| Modulation | ||||||
| Channel Type | ||||||
Issue: Packet loss, up to 20% intermittently at all times of day, issue presents itself wireless and hardwired via ethernet directly to modem
testing using packetlosstest.com and speedtest Windows app, tried different servers to test from, packet loss presents on all of them
Tried: 6 technician appointments, new splitter behind wall, new coax from pole to my house, 2 new modems, new ethernet cable
Previous technicians would "submit a ticket" and the issue would be resolved in a few days, and then present itself a few weeks later. Technician from today refused to do that. Did the same thing every other tech did. I call in and demand a supervisor and get told over and over again that I can't speak to a supervisor and that I just need a technician. How many contractor premise technicians need to be sent to my home before I get someone who is an actual Comcast employee and can fix my issue?
No Responses!