mtsfla's profile

Frequent Visitor


7 Messages

Thu, Nov 26, 2020 9:00 AM

Packet delay causing Jitter on line, dropping from some games.

I'm getting between 3%-6% packet delay causing jitter on the line and I'm dropping from some online games.  What can be done to fix packet delays?





87K Messages

7 m ago

Is this with a WiFi connection ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here