package lost and high latency on overwatch

I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side.

Everything looks normal up to hop 7, but at hop 8 the packets time out. At hop 9, the latency jumps to around 64–71 ms. After that, the latency remains high all the way to the destination. Because of this high latency, the game is basically unplayable.

This issue has been going on for over three years. I’ve seen many other people reporting the same problem, yet Comcast keeps closing the forum threads without resolving it, repeatedly asking irrelevant questions like what router the customer is using. The router doesn’t matter—the problem is at the Comcast Node: 9greatoaks.ca.ibone.comcast.net indicates a router at the Equinix SV1/SV5 data center located at 9 Great Oaks Blvd, San Jose.

  6    15 ms    15 ms    14 ms  be-36431-cs03.sunnyvale.ca.ibone.comcast.net [96.110.41.105]

  7    16 ms    14 ms    15 ms  be-2412-pe12.9greatoaks.ca.ibone.comcast.net [96.110.33.46]

  8     *        *        *     Request timed out.

  9    64 ms    64 ms    71 ms  ae1-br01-eqsv5.as57976.net [137.221.70.33]

 10     *        *        *     Request timed out.

 11    71 ms    61 ms    81 ms  et-0-0-0-pe01-evch1.as57976.net [137.221.69.81]

 12    68 ms    64 ms    63 ms  24.105.62.129

I searched this issue on Google, and even Google’s AI recognizes it. Comcast needs to fix this problem.

be-2412-pe12.9greatoaks.ca.ibone.comcast.net to ae1-br01-eqsv5.as57976.net

• Significant Packet Loss: Users have reported major packet loss, often upwards of 30% to 60%, when traffic hits these ibone.comcast.net nodes, particularly in the California "Great Oaks" area.
• Persistent Issue: This routing bottleneck has been reported in connection with online gaming (e.g., Blizzard/WoW) and other services for several years, suggesting an oversubscribed or faulty node in the Comcast infrastructure.
• Symptoms: This bottleneck causes high latency, severe lag, and disconnects from online services, with problems often persisting for weeks or months.
• ibone.comcast.net: These are Comcast's backbone (Internal Backbone) routers. They handle high-volume traffic.
• as57976: This Autonomous System (AS) is frequently encountered in traceroutes for users experiencing latency, suggesting it is a common destination for traffic routed through these troubled Comcast nodes.