Over the limit on my Internet???

user_f7d7ea That would be concerning thank you so much for your post for help with this jump in your data usage. It is not common for outside devices to connect to your network unless you leave your network unprotected without the need for a password to log in to your home WIFI. That is not recommended or if you have shared your WIFI information with folks in the past and have not updated your password since. There are a few things you can do to help make sure there are no unwanted devices connected. If you check out our Personalize and control your home network with Xfinity Xfi page you can see how to view all the devices connected to your network and label them so you know what is connected. If you do not recognize a device you can remove it if not currently connected to your network or pause the connection if connected using the steps located there as well. If you do see devices you are not familiar with better safe than sorry to pause and if it is one of your devices you can always unpause it and label it appropriately. I would also recommend changing your WIFI password if you see unfamiliar devices you can check out the options to do that here.

 

Also, if this is the first time you have gone over you should be fine as we offer one month of overage on us every 12 months.  You can check out information on that on our page here. 


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