Visitor
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1 Message
Outside box white powercord is cut
Got my equipment today and can't get it to fire up. Went outside and looked into Ixfinity box on the house and the white power cord is cut from the connector. Can I replace that tip to hook up the power or do I need a tech to come out?? I'm a truck driver so I'm not home enough to order service tech out. This is a pic of my outside box
CCRenee
New Problem Solver
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169 Messages
3 years ago
Hi @CarrieD50! Thanks for reaching out to us at the Xfinity Digital Care Team and bringing this issue to our attention. We appreciate you choosing us as your service provider, and we apologize for any issues you are having activating your service due to the cut line.
Also, congratulations on your new place if this is a new residence for you and was a happy move, I wish you the best of luck in your new residence 😊. You mentioned being a truck driver, my uncle has been a truck driver for 20 years, so I know how busy your schedule is but rest assured we will find a way to get a tech to your home that works best for your work schedule.
Can you please shoot me a DM with your name and the service address? I would be happy to help!
You can send me a DM by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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