Outrageous unstable ping spikes
I've been having outrageously unstable ping spikes for about the last 6 months. I live in Vancouver, WA in a brand new neighborhood so you'd think the cable wiring into my house is not the issue. I've talked to xfinity support more times than I can count and every time they end up telling me my connection is perfectly fine and that maybe I should try portforwarding as if I don't already have the correct ports open as I'm an avid competitive gamer.
My games are unplayable especially Valorant and Warzone where a millisecond is the difference between life and death. I exchanged my old modem for a brand new modem because they said my old modem couldn't handle the speeds I was paying for (up to 500mbps download). Then they told me to plug my modem directly into the outlet and not a powerstrip because it will get a performance boost and the agent said they didn't care if it got surged because they'd just replace it for free.
I'll admit there will be periods of a couple of hours where everything will be fine (early morning to early afternoon) the ping spikes will calm down and I'll be able to play a couple of games but outside of those times no game is playable. And it just seems like xfinity does not care because no matter who I talk to they don't seem to understand the issue or know what ping is.
I just want to talk to someone who will acknowledge that there is a problem, knows the effects that an unstable ping can have on gaming and can help guide me to a solution instead of offering to just restart my modem for me. Is that too much to ask for? Maybe I should look into switching to Century Link because it sounds like they are bringing Fiber into my area very soon.
I'm attaching a quick ping plotter test I ran for about a minute tonight after a game of Valorant ended with terrible ping. For as much as I'm paying for internet this should NEVER happen let alone be happening for the last 6 MONTHS!!!