Visitor
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2 Messages
Outage--this is ridiculous!
Why is it that my internet keeps going out every week in my area? Like, I work online and I can't keep losing service! It is affecting my job! Why can't service be kept up and running? I don't want to have to register a complaint, but I will.
XfinityJustinC
Official Employee
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2.1K Messages
11 hours ago
Hello, @user_yg8huk thank you for reaching out over Xfinity Forums. I work from home myself, so completely understand where you're coming from with relying on your home network to be up and running. We do try to notify in advance if there is any planned maintenance work that may cause interruptions, if you don't have notifications set up you can do so here: https://www.xfinity.com/support/articles/proactive-outage-notifications
We are in the process of upgrading all our networks, if your notifications mention "upgrade" or "enhancements" this work typically involves making necessary updates to provide faster upload and download speeds, depending on what is currently available. To keep up to date on network upgrades we have site for that: https://www.xfinity.com/network
- When you've experienced the network interruptions, have you by chance checked the Xfinity App or status center: https://www.xfinity.com/support/status
to see if anything reflects there?
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