Outages

I have always loved xfinity services and praised how reliable xfinity is however that is severely decreasing as i have experienced at least 4 outages in the last few months 😔

Hello, @user_ro88v7 thank you for reaching out over Xfinity Forums. Working remotely myself, if I was in your shoes and experiencing constant service interruptions I'd be frustrated as well and would like to help invesigate further. From experience, when they upgraded my area equipment last summer I did experience service issues for about 2 weeks while the physical work was completed and the area equipment provisioned to recognize the new technology and higher speeds. 

Before that work was started, I received a letter in the mail as well as notification on my account about the anticipated work. We also have a helpful website where you can check for network enhancement work:https://www.xfinity.com/network

- Did you happen to receive notification of area upgrades?

For service interruptions that aren't related to area upgrades, our Status Center: https://www.xfinity.com/support/status or the Xfinity App is helpful to keep up to date on maintenance work.

- When the ineterruptions are occuring, are these registering when checking your account? 

If the interruptions aren't being registered, we do have this great troubleshooting checklist that has steps you can take on your end to run through self-help troubleshooting as well as check your equipment upstream/signals: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

The Xfinity App also offers a whole home network evaluation that can run internal checks to see if there are any anomolies being detected > on the App after loggin in go to the WiFi tab > Troublshooting > Test your whole home network