Visitor

 • 

1 Message

Thursday, August 6th, 2026 8:12 PM

outages

I'm having 15-20 outages a day.  I have a plan where I pay 150 bucks a month and i only have a few devices connected.  I work from home so this is unnacceptable.  The website alwasy says I have no outages and then when i keep telling them there is an outage they say yes and someone is working on it and it ultimately gets fixed.  Then 15 minutes later it goes out again.  Whatever is going on needs a major fix not whatever patchwork answer is happening.  It is clearly not on my end whatsoever.  I need this fixed ASAP or I will be taking my business elsewhere. 

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Official Employee

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2.5K Messages

1 hour ago

 

user_ob44u3 Thank you for stopping in for help with our connection issues. With that many drops in connection, I would think these are not area interruptions but more localized to your home or equipment. Our Xfinity assistant offers great troubleshooting assistance. Have you already run through the troubleshooting there? 

 

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