Outages

First. When these outages occur, are they being officially indicated with any info about them here ?;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

Hello @user_v7uaik I hate to hear the issues you are having with services. I do understand how important it is to get your school work complete. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.