Visitor
•
1 Message
Outages
Constant all day outages. I have school work I can’t ever get done because our xfinity is out the whole day multiple times a month.
Visitor
•
1 Message
Constant all day outages. I have school work I can’t ever get done because our xfinity is out the whole day multiple times a month.
EG
Expert
•
117.3K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
0
0
XfinityDuron
Official Employee
•
656 Messages
11 hours ago
Hello @user_v7uaik I hate to hear the issues you are having with services. I do understand how important it is to get your school work complete. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0