outages

Hi, we live over in ball ground GA and to begin to express how terrible the service has been is an understatement.  We have had persistent outages after a maintenance upgrade Xfinity claimed to do which has caused not just my home but multiple homes in our neighborhood to constantly lose signal, operate at 1% of our planned and paid speeds or less somehow, get sent multiple technicians who can only do so much as they realize and diagnose the issue is in Xfinity's main line.  To our technician and his teams credit Mike(Mykyta) From Altek team from the Madison Family has been trying for over a week to explain to Xfinity's regional leadership that this issue is not us but Xfinity's mainlines.  Xfinity has ignored us and their sub contractor technicians, of which have come out here free to continue to gather evidence to help us where Xfinity wouldn't.  I've spoken with every level of customer service only to have technicians who no ability to access the root of the neighborhood's problem.  It is ridiculous that i can wake up and expect at minimum 11 outages a day.  People work from home in this day and age.  It's not an Xfinity regional head walking up to the house to get angry customers its normal people like Mike.  Even while writing this message I've experienced another outage.  Today alone has been over 31 outages in the span of 2 hours.  My first customer service call gave me a 10 dollar credit but this issue has been for weeks.  Sometimes it's manageable enough where the outages stop after a few minutes and return after a few hours but other days its all time lows in speeds with outages lasting minutes but continually occurring for hours. Frankly, if I'm being blunt, 1% service speeds deserve 1% pay.  I will urge my neighbors to equally leave their absolute disgust for the way this has  been handled as the only person keeping at least me from losing my mind was Mike or his team trying to reach out to  me with their progress in communicating with Xfinity.  Xfinity has planned maintenance for 2 days from the posting of this post.  Mike deserves an award and Xfinity frankly owes everyone in this neighborhood a refund.  To add I used to have Xfinity years ago before they began using subcontractors.   It was even worse back then.  I swapped off the moment I had the chance.  Went to AT&T and never looked back.  In my 7 years with them I never had such an issue except when a tree took out a line.  Yet Xfinity has not changed in the time I've left, moved 3 times, and rejoined Xfinity's network.  It's shameful.  I urge Xfinity to get their team taught by someone who cares like Mike and his team.  He deserves recognition through this entire ordeal and Xfinity owes the people of River Mill apologies and refunds.  I'll be sure to post again if this problem still isn't fixed by next week and frankly I don't think it will be.