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user_6c60f2

Visitor

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1 Message

Sunday, February 2nd, 2025 2:57 AM

Outages

This is the most unreliable internet service! Looking at changing companies. I don’t know anybody else who uses other companies that experiences this many outages. This is ridiculous. I come home and maybe my internet works and maybe it doesn’t. As a consumer, I’m expected to pay my bill every month. As a business, you are expected to provide the service I’m paying for. 

Question

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Updated 

3 months ago

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EG

Expert

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110.3K Messages

3 months ago

@user_6c60f2 

First. When these outages occur are they being officially indicated here with any info about them ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

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XfinityAmandaB

Official Employee

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2.2K Messages

3 months ago

 

user_6c60f2 This is not the experience we want any customer to have. I would be happy to help look more into the service issues to help make sure you get the best connection you can! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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