1 Message
Outages
I have been experiencing outages here in Portland Oregon. I am starting to get [Edited: "Language"] especially since I just "upgraded" my service. Plus, due to the fact that there is an outage, I can't speak to customer service about anything else (like billing). My bill is more than it's supposed to be and I've been trying for days to get some answers but, I end up getting too frustrated with their automated system. I can't get ahold of an actual person cuz the system keeps saying "good-bye". It is EXTREMELY annoying. ARG!!!
XfinityThomasA
Official Employee
•
2.3K Messages
2 years ago
Thank you for your feedback, @user_c42ff9. Our Digital Care team would appreciate the chance to turn this experience around and help with your Xfinity services and billing. All while making things as simple and easy as possible. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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